FAQ




THE DETAILS:
If you would like to order a memory bear/memory cushion from me you will need to send me your special clothing items (I will give you my address when you place your order) and I will turn them into special keepsakes for you. I will send you a photo once your items are finished and then post them back to you using signed for postage.

WHAT ITEMS OF CLOTHING CAN YOU MAKE MEMORY BEARS & CUSHIONS FROM:
I can make memory bears/cushions from a variety of clothing items - if you are unsure whether your item(s) will work please send me a photo and I can check it for you :) 

HOW MANY CLOTHING ITEMS DO YOU NEED:
If you would like a bear made from baby clothes I need a minimum of three items.
If you would like a bear made from children's or adult's clothes one item of clothing will be enough.
I can use up to ten items of clothing if you would like a few different items included in your teddy.

DO YOU SEND BACK ANY UNUSED FABRIC WITH MY TEDDY:
I will always return any spare fabric to you in the parcel with your teddy. I can also make memory hanging hearts with spare fabric (these are £4 each)

ARE YOUR TEDDIES CE TESTED:
My Memory Bears are intended as a keepsake display item rather than a toy. It isn't possible for me to CE test them due to the variety of clothing items and fabrics I am sent to make them from. They love beary hugs, but they are handmade with lots of love.

WHAT IS YOUR TURN AROUND TIME:
I offer order slots which are usually scheduled one month in advance. 
I plan my order slots in the order that I receive clothing parcels. 
If you need your bear for a certain date please CONTACT ME before ordering so I can confirm whether this is possible :)

HOW MUCH ARE YOUR ITEMS:
My memory bears are £25 + £5 UK signed for p&p
My memory cushions are £15 + £5 UK signed for p&p
My hanging hearts are £4 + postage 
(I will always happily combine the postage cost for you if you're ordering more than one item)

DO YOU COMBINE POSTAGE COSTS IF I ORDER MORE THAN ONE ITEM:
I'm always very happy to combine the postage cost for you if you're ordering more than one item; I will confirm the postage cost with you when I receive your order.

HOW WILL MY ITEMS BE POSTED?
I post my parcels using either Royal Mail signed for or tracked via Parcel Force for higher value orders.

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